True Carrier LLC

3030 N Rocky Point Dr Ste 150A, Tampa, FL, 33607

MC 066459 | USDOT 3080580

4.6 Overall Satisfaction Rating

Based on 26 Ratings

5
22.33 (85.88%)
4
1 (3.85%)
3
0 (0%)
2
0 (0%)
1
2 (7.69%)
26
Product satisfaction
4.69 Average
5
24
4
0
3
0
2
0
1
2
Price satisfaction
4.46 Average
5
21
4
1
3
1
2
1
1
2
Customer service
4.62 Average
5
22
4
2
3
0
2
0
1
2

About us

Auto transport broker

Andrew D 11/24/2022
1

Very shady company tactics. Company had 2 months to find a driver and stated a certain price. Andrew kept saying he would have a driver on the specific day and said he would call me. As time got closer I kept having to call true carrier and the day my car needed towed the company didn't contact a driving company yet. About a week later he finally "found" a company and the price went up almost double. The driving company was even unhappy with Andrew from true carrier because of how much money they made for doing nothing. No one should ever use this shady company.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
DB 11/21/2022
3.7

The person carrying the car was thorough and polite. My contact for setup was polite and generally readily available for calls and texts regarding questions. What we did not like was the pricing bait and switch after we agreed upon a contract price to ship and signed, and then 2 days later the price jumped almost $500! No real good explanation either other than that is just the way it is. Don't have people sign a contract for a set amount if you are going to break the contract anyway.

Product Satisfaction 5
Price Satisfaction 2
Customer Service 4
Vicente velez 10/29/2022
4.7

Great service,the contact person cyril adams did a great job ,good communication at all time

Product Satisfaction 5
Price Satisfaction 4
Customer Service 5
Solomon Jordan 09/24/2022
5

I called TrueCarrier the day of for a transport, due to another company falling thru last second. They picked it up that same day and got it 2000 miles in 2 days. Cyril was awesome and very helpful!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Leon 09/16/2022
4.3

We moved from Buffalo NY to North Port FL.Overall good service. The agent Cyril was very helpful and always available to answer any questions.I got my car on time. The only pros was the difference between the original quote and the real price. I ended up paying 175$ more . Do not expect the quote price.It is a trap!!!

Product Satisfaction 5
Price Satisfaction 3
Customer Service 5
Sarah 09/09/2022
5

Great company to work with! Cyril is a shipping Rockstar

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Robin Gonsalves 08/25/2022
5

I had my Ford lightning transported from California to Idaho August 2022. Got Matthew's number through a friend and was leery about the process. All I can say is these guys answer their phone. Got some outrageous quotes from other transporters and Mathew beat them all and any time there was a delay or a problem you knew about it because this guy was on the ball. I would highly recommend this company from the service I got through Matthew.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Tee griffin 01/27/2022
5

Thank you guys for the awesome service that you guys gave to me and you guys did everything that you could to help me get my car To Arizona and I greatly appreciate it and I will be doing business back with you guys again in the future

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Tim 11/17/2021
5

My car was delivered as promised thanks to Wayne, he was wonderful and very helpful.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Unise A Mendez 09/21/2021
4.7

I contacted five transporters knowing nothing at all of the procedure, price, or anything else regarding my vehicle being transported to Chicago. True Carrier answered me within minutes and through every question and worry and anxiety I brought up they were there answering me and helping me understand the whole procedure. They also had the cheapest quote $775 so I went with them. They asked for payme t before the date was set and I said no because other Companies said they didn't charge until they had a driver for us and a date.. So they found me a driver and a date and contacted me back. But the cost was $950 . I asked that if it was more if I could carry extra stuff in my car. Upon talking with the driver they said Yes. $950 Total with my stuff. I paid $175 when he came to pick it up. We both walked around the car took pictures of the car lots of them. My car got there the day after the estimated first drop off day. It was in good condition no extra charges. Everything was on the upright!!! The only issue I had was when the driver got to the Place of delivery it was 2 miles from the place because the roads he said were too small and there was also construction going on. I had not alot of extra money so I had to walk two miles to get my car. Other than that I will recommend True Carriers When I am ready to go back to California they will be who I use. Communication was top here. And that ALWAYS keeps everything more TRUST WORTHY in MY BOOK!!! Thank you True Carrier!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 4
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