True Carrier LLC

Overall, I am disappointed in this experience. The first carrier that was located was day 4 of 5 (after the weekend) and the first carrier offer was nearly double the initial price estimate. It is apparent that as time ticks away, the urgency increases so this is used against the customer. The carrier selected damaged the vehicle after loading and tried several ways to get out of paying to fix it.... likely due to their $1000 deductible on their insurance. Irina was really nice to work with and helpful when working to get the damage repaired. This is a very BUYER BEWARE kind of transaction where you must read every word of the contract and don't believe the price quote on the contract - means nothing. If you are needing to move a vehicle in a timely manor, I would not recommend this method.

I started out this process with True Carriers very optimistic. I was given a quote and I was very clear and asked multiple times to confirm that the price would not change. I was assured multiple times it would not change. When the time came the price almost doubled! Had they been honest and clear that prices are based on market value that would have been one thing but that was never communicated. I was also told the available payment options for the driver only to find out once the car was in route that they only accepted cash. I had an estimated delivery date and it was a week late. The company that was contracted picked up my vehicle and it sat in a lot for 10 days (air tagged the car). The company never returned any calls or emails. Reached back out to Maria from true carriers to try and get some traction but got little communication or support. The response was “we have filled our obligation of the contract”. I would absolutely never use this company again. We have 3 more cars to ship and we will be looking for another carrier.

These guys did a great job transporting my vehicle from San Diego to Dallas. Very professional and easy to work with. Cyril was great in orchestrating the move.

I was very nervous about sending my vehicle to SC and wasn't sure I could trust anyone. In fact when I inquired about hiring a transport service I was bombarded with emails and texts and phone calls from a variety of carriers. This made me very suspicious and uneasy until I spoke with Jason. He was very trusting and reassured me that I had nothing to worry about. He was right! My car was shipped as he promised without any issues. I recommend to anyone looking to transport a vehicle to ask for Jason from True Carriers and work with him! Thanks again Jason!! Now that my car was shipped, I hope the emails, texts and calls from all these other companies will eventually stop.😒

Mary Ortiz person of contact was not very honest and did not disclose important information. Not once was I informed no credit cards are accepted which put me in a big bind . I had to come up with cash at the last minute and I had only one method to tranfer (zelle) which put me in a bind again because my bank does not allow high amount of transfers. I just feel th a t big companies like Auto Pro Transport should be able to accept credit cards and have many other options of payments and be honest from the beginning. All of these makes me doubt the validy of these type of companies .

Mary Ortiz person of contact was not very honest and did not disclose important information. Not once was I informed no credit cards are accepted which put me in a big bind . I had to come up with cash at the last minute and I had only one method to tranfer (zelle) which put me in a bind again because my bank does not allow high amount of transfers. I just feel th a t big companies like Auto Pro Transport should be able to accept credit cards and have many other options of payments and be honest from the beginning. All of these makes me doubt the validy of these type of companies .

My car arrived 3 days late but the company and the driver gave some compensations. Cordial service. Price was acceptable considering the season period when the car was transported.

The person carrying the car was thorough and polite. My contact for setup was polite and generally readily available for calls and texts regarding questions. What we did not like was the pricing bait and switch after we agreed upon a contract price to ship and signed, and then 2 days later the price jumped almost $500! No real good explanation either other than that is just the way it is. Don't have people sign a contract for a set amount if you are going to break the contract anyway.

Great service,the contact person cyril adams did a great job ,good communication at all time

I called TrueCarrier the day of for a transport, due to another company falling thru last second. They picked it up that same day and got it 2000 miles in 2 days. Cyril was awesome and very helpful!