True Carrier LLC

3030 N Rocky Point Dr Ste 150A, Tampa, FL, 33607

MC 066459 | USDOT 3080580

3.7 Overall Satisfaction Rating

Based on 25 Ratings

5
16.33 (65.32%)
4
0 (0%)
3
0 (0%)
2
1 (4%)
1
7.33 (29.32%)
25
Product satisfaction
3.88 Average
5
18
4
0
3
0
2
0
1
7
Price satisfaction
3.64 Average
5
16
4
0
3
0
2
2
1
7
Customer service
3.56 Average
5
15
4
1
3
0
2
1
1
8

About us

Auto transport broker

SHANTELL 10/07/2021
1

The price of $700 was great! HOWEVER it is was an unrealistic price. Drivers wanted more money. On 26 Sept I requested to have my car shipped at the quoted price. 30 Sept, pickup not confirmed. I reached out asking when will I get confirmation and if they can't provide transport service let me know so I can find someone who can. They reassured me pickup will happen on my requested date (7 Oct). On 6 Oct I still haven't heard from TrueCarrier. I had to reach out to them (again) multiple times just to find out no driver wanted to contract at $700. No one from TrueCarrier bothered to communicate this to me well in advance to make other arrangements. I had to find this out on my own the day before scheduled pickup and less than an hour before they closed so I canceled the requested service. Now I have to cancel my booked flight, rearrange my schedule, and drive 20 hours because of TrueCarrier's GREED and MISINFORMATION! DO NOT USE TRUECARRIER! GO ELSEWHERE! DO NOT USE TRUECARRIER! GO ELSEWHERE! DO NOT USE TRUECARRIER! GO ELSEWHERE! DO NOT USE TRUECARRIER! GO ELSEWHERE! DO NOT USE TRUECARRIER! GO ELSEWHERE! GO ANYWHERE ELSE BUT DO NOT USE TRUECARRIER!!!!!!

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Unise A Mendez 09/21/2021
4.7

I contacted five transporters knowing nothing at all of the procedure, price, or anything else regarding my vehicle being transported to Chicago. True Carrier answered me within minutes and through every question and worry and anxiety I brought up they were there answering me and helping me understand the whole procedure. They also had the cheapest quote $775 so I went with them. They asked for payme t before the date was set and I said no because other Companies said they didn't charge until they had a driver for us and a date.. So they found me a driver and a date and contacted me back. But the cost was $950 . I asked that if it was more if I could carry extra stuff in my car. Upon talking with the driver they said Yes. $950 Total with my stuff. I paid $175 when he came to pick it up. We both walked around the car took pictures of the car lots of them. My car got there the day after the estimated first drop off day. It was in good condition no extra charges. Everything was on the upright!!! The only issue I had was when the driver got to the Place of delivery it was 2 miles from the place because the roads he said were too small and there was also construction going on. I had not alot of extra money so I had to walk two miles to get my car. Other than that I will recommend True Carriers When I am ready to go back to California they will be who I use. Communication was top here. And that ALWAYS keeps everything more TRUST WORTHY in MY BOOK!!! Thank you True Carrier!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 4
Larisha Williams 08/27/2020
5

My car was delivered as promised thanks to Wayne, he was wonderful and very helpful.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Jon Cooper 08/16/2020
5

My experience with True Carrier was very positive, from start to finish. That was due in large part to the great customer service experience I had with Alex, who handled my car transportation needs. He was friendly, honest, informative and very responsive. Alex kept me advised every step of the way, and he did everything he could to ensure that I was pleased with their service. Overall, both Alex and True Carrier treated me with complete professionalism. I was totally satisfied with how they transported my vehicle, and I highly recommend them.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Kevin 08/16/2020
5

Alex was very professional during this entire action. I apprecited his communication and his interest in making me happy. He chose a very good carrier that got our car delivered on time. I would definitely use Alex again.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Gregory Atkins 08/15/2020
5

My car was delivered as promised. Everything went smooth. I'll use them again if decide to ship something again.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Emily Addis 08/15/2020
5

These guys have professional carriers and their dispatch team is awesome! I can't thank them enough. I recommend their company to everyone!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Monica 08/14/2020
5

The driver was very professional and polite!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Mike 08/14/2020
5

It was awesome! Thank you for taking a good care of my vehicle. We'll use True Carrier for further transactions!

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Jessica Smith 08/13/2020
5

I had Alex assist me getting my Car shipped from Florida to Texas. He was very professional, friendly, and gave me updates all the way through. The driver they provided me with got my car shipped exactly what they quoted me and I greatly appreciate that. I will use them for my next move

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
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