True Carrier Reviews

The vehicle transport went smoothly.

The BEST! We shipped our Sea Ray 300 Weekender and since we weren’t at a marina that could unload it we brought our trailer to use-and of course it lost a wheel but Mark worked with us and gave us time to fix it without extra fees! He was there throughout the entire haul and was helpful and supportive! And all of this during Christmas. We highly recommend this company and extend our heartfelt Thanks to Mark! We’re already getting ready to have our camper shipped! The price at first may seem slightly higher than others but with this company there’s no “hidden “ fees like you find with others-and the service is first class! I can’t say enough about this wonderful company and the excellent service and quality they provide! Our family will only use True Carriers and Mark! Thanks for the service and support we received! Rick & SherryWells

The BEST! We shipped our Sea Ray 300 Weekender and since we weren’t at a marina that could unload it we brought our trailer to use-and of course it lost a wheel but Mark worked with us and gave us time to fix it without extra fees! He was there throughout the entire haul and was helpful and supportive! And all of this during Christmas. We highly recommend this company and extend our heartfelt Thanks to Mark! We’re already getting ready to have our camper shipped! The price at first may seem slightly higher than others but with this company there’s no “hidden “ fees like you find with others-and the service is first class! I can’t say enough about this wonderful company and the excellent service and quality they provide! Our family will only use True Carriers and Mark! Thanks for the service and support we received! Rick & SherryWells

Totally scammed, initially contacted to deliver from NY to CA for $650. After flying to CA, because the shipping price was so good, I was told the initial driver cancelled and now all they can do is $1580. 2.5 times more than expected. Don’t use this company especially don’t speak with Otto.

Originally the price was $650, signed contracts in NY. When I arrived in CA Otto said the driver had an emergency and the price would now be $1580. If I initially knew the price would be significantly higher I would have driven the car. I feel that since Otto knew when I would arrive in CA that he took advantage of my situation by lowballing the initial price. I absolutely feel I was scammed and will be sending complaints about your company to the governing body that oversees transportation brokers. Your company is not a responsible business.

I wish I could put 0 stars for each. I worked with Andrew and he tried to scam us out of money because he dropped the ball. WORST EXPERIENCE EVER.

Too much back and forth but Otto got it done. Next time I will call Otto direct and set up a timeline as well as a final price. Too many calls from too many shippers. I’ve had the car for over a week but I’m still getting calls!

I was told $400 and 8/12-8/13 pickup My vehicle was shipped 8/17, and only because I had to agree to $500. I felt like there was no intention to do it for the agreed on price. I was offered $550, $600, $625 and $650. I felt very taken advantage of, and would give all 1’s except the Rep was very nice, and the transporter was very nice and got it there in 2 days.

Well first they say they will have some one pick up my car then they never show up or call or anything

I’ll start with the positive, my trailer was delivered. Damaged and late but delivered… Broker was having a hard time finding a driver the day it was to be picked up so I had to up my price or it wasn’t being shipped as I was told it would be. Once driver picked it up, no paperwork (BOL) was provided by driver who stated, “it’s all electronic, I just focus on the driving” So after hours of expecting the delivery I decide to call the driver to check in, he says he’s a couple hours out. Four hours later I call again, now he’s half hour out. Hour later, he calls and says he’s lost 1/2 mile away. Finally pulls in and the underbelly is dragging with wires and insulation material everywhere. Couldn’t believe it. So driver continues to say he didn’t do that! So then I ask for insurance and paperwork and he says he can’t provide that to me and I must pay him. I threaten to call the police if he leaves without providing insurance so after him waiting around for an hour and a half, his manager provides the insurance. All to hear from the insurance that the driver and the truck he was driving were NOT covered by their insurance! So I’m stuck with a damaged trailer and that’s it!! Stay away from these frauds