BWT Group LLC DBA MoveWheels.com

411 Walnut Str Num 4179, Green Cove Springs, FL, 32043

MC 873248 | USDOT 2521695

2.1 Overall Satisfaction Rating

Based on 58 Ratings

5
10.33 (17.81%)
4
4.33 (7.47%)
3
4.67 (8.05%)
2
2.33 (4.02%)
1
36.33 (62.64%)
58
Product satisfaction
2.31 Average
5
11
4
6
3
6
2
2
1
33
Price satisfaction
2.03 Average
5
10
4
3
3
3
2
5
1
37
Customer service
2.07 Average
5
10
4
4
3
5
2
0
1
39

About us

In 2009, the automobile export was expanding from the USA to different parts of the world. At that time period, there was a company in the USA that started its business and exported automobiles to Europe, Asia, and South Africa. Within a few years due to the company's commitments and quality services it successfully expanded and captured its place in the automobile transport market by providing its services in 9 different countries. In this article we are going to discuss about the "Movewheels“ An Auto Transport Company" and find out what exactly is within the company that has made it so popular, plus we will see some customers review who are happy and who are less satisfied by the company’s services. So, without further ado let us begin by looking at its location and how you can contact them. Location and Phone Numbers Location Address - 411 Walnut St, Green Cove Springs, FL 32043, USA Sales: 904 863 5357 Customer Care: 904 719 7482 Email of the company: support@movewheels.com Affiliate support: partner@movewheels.com Contact Movewheels: (904) 863-5350 Brief Description Movewheels legal name is BWT Group LLC and does all its business with the name Movewheels. Movewheels is a company that is engaged in providing services as a reliable auto transport broker with over 10 years of experience. The auto transport broker is specialized in shipping or transporting vehicles either across the country or within the border. Movewheels is also engaged in providing the same services since 2009. However, they did not remain the same, by 2011 Movewheels expanded their business and shipped over 1000 vehicles from the USA to Asia and Europe. Within a few years, after Movewheels began its services, it was supplying vehicles to more than 9 countries which include: Germany, Poland, China, Ukraine, Turkey, Russia, and others. Once the company realized that shipping vehicle is in high demand and needs reliable brokers who can serve quality services in an affordable price Movewheels decided to bring their experience in the market. And in 2013 they started serving as Movewheels.com. The company started focusing on providing nationwide transport services. Today Movewheels have established itself as an expert that provides a very wide range of vehicle shipping services at an affordable price. Here are various shipping services that Movewheels are experts in: Car shipping Bike shippingBoat shippingCommercial truck shippingTrailer and RVs shippingATV and UTV shippingFarm Equipment shippingHeavy Equipment shippingHawaii Transport Here is why you can think of Movewheels as a dependable auto transport broker. 1: Top rated drivers Movewheels have a database of more than 50,000 drivers who are insured and are licensed. 2: Best price in the market Movewheels claims to offer the best rates in the market. 3: All fees included There are no hidden charges, only the fair price. 4: No payment upfront No charges till the pickup of the vehicle. Besides that Movewheels has the following legal stuff Licensed member of FMCSACentral Dispatch member. All the payments are secured under Authorized.net Now, let us move further with our article and see what customers feel and say about Movewheel's services. Ratings over the Internet We have analyzed over 2,500 reviews on different websites regarding BWT Group LLC – Movewheels and most of the reviews had positive remarks on its service, however, it will be a lie to say that Movewheels does not have any kind of faults. So, here is a table that will show you how people have rated Movewheels. Excellent ----------------------- 87% Great ----------------------- 9% Average ----------------------- 2% Poor ----------------------- 2% Bad ----------------------- 6% Are there any patterns of complaints? As mentioned earlier that Movewheels have some sorts of faults in its services, which is why the customers might have felt those faults and so they mentioned in the reviews column. Here are some common issues and complaints about Movewheels. 1: Lack of communication between the clients and the driver. 2: Many customers have reported that the diver was were not at their good behavior. 3: Sometimes the company is unable to deliver the vehicle at an exact given location. Short description of customers reviews on review websites are – The Good 1: Drivers are punctual on delivery time 2: Providing delivery services to remote places 3: Good and affordable price 4: Most of the customers are happy with the fast delivery and overall service The Bad It took some time to discover the bad part of the company and finally came into the conclusion. The company is providing its best in the shipping market and has mostly impressed its customers. But if you still want to look into the bad side you can read the above-mentioned paragraph where we have collected and written some common complaints from a very few customers, other than that the company is still growing and collecting positive remarks.

Scot 01/21/2022
1

I'll never use broker ever again. At first Eric seemed very able to ship my car promptly and at a good price. But after a while I wasn't able to talk to him much and was passed to others on the phone. Mind you my car body, which was just a shell on a fixture needed to be shipped on a enclosed trailer to Georgia. After a few phone calls I was told that they could not find a shipper for the quoted price and the price needed to be $400 more. I had already signed a contract for $1550 and told the broker, no I'm not paying more than our contracted price and requirements of an enclosed trailer. He wanted more time to find a shipper. After about a week went by he said he had a shipper but it wasn't an enclosed trailer. I again stuck to the contract and said no. I want and ordered and enclosed trailer. Another couple of days went by. He said he had an enclosed trailer selected and would be at my house the next day. Next day I get an email saying he is on his way. Shipper arrives and I take off from work and what do I see? A flat bed trailer. I told the shipper that he was to have an enclosed trailer. He said he just picked up the job and the broker never said anything about am enclosed trailer. I called the broker. He said that it was on the shipper contract. Well it was, but there was huge communication gap between the broker and shipper. It all boils down to a shady broker who seems to care about my needs but ultimately only care about getting my money. I would not recommend this company and go somewhere else with a reputable shipper.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Dennis Wolfe 01/16/2022
1

Just waiting for the contract to expire so I can actually get my car moved by a reputable company. Worst experience of my entire life with moving anything. Between all of the false dates..claims to have a carrier... then not...I could walk from Florida to Pennsylvania and drive the car home faster than this lousy company could get it transported. Seriously there needs to be a class action lawsuit against these people. They need to be driven out of business.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
JCB 01/08/2022
2.3

I shopped around and ultimately decided on this company because they provided me with the lowest quote. However as it got closer to the date, I was told that it was not going to be that price anymore and it ended up being 50% more than I was supposed to pay. The driver also picked up my car a day late, and the communication of when they were going to pick it up was not great. Ultimately I got my car in a timely manner, but I wouldn't recommend this company if I knew they could increase their prices.

Product Satisfaction 3
Price Satisfaction 1
Customer Service 3
SM Guthery 01/05/2022
1

The car was picked up a day late causing us to change a flight then no one answered to give us an exact arrival for a week. They are a aggregator/middle man so the prices given can change last minute depending on the actual drivers. I booked months earlier then a week prior told to pay an extra $200 or I could find another service.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Jerry Tucker 01/05/2022
1

Awful Said they could ship for an amount then a week later said it was going to be 50 percent higher. Never use them again.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Jason Carpenter 01/02/2022
3

My car broke down on a family vacation so I got a nearby rental and continued on my way. I filled out several online request to have my car shipped home so my mechanic could look at it. I was inundated with follow ups from numerous companies. I choose Move wheels because they promised they could do it for $450. Most of the other shippers were around the same amount. After I signed 1 set of paperwork online they contacted me back to tell me it would be $200 more than originally quoted. I should have found another shipper at that point, but I was impatient and wanted to get it done and they promised me a shipper then next day, so I stayed with them. Read the contract they send you carefully. They know you will get lots of offers, and they know people are signing the contract under duress most of the time and count on you not reading the fine print. Once you pay the deposit, you're locked in. There's no getting that $ back. I will say that they were very communicative after the contract was signed. They eventually put me in touch with the truck driver who was great. I had his cellphone so I was able to text and talk to the driver and get updates along the way. Will I use this company again? Probably not because I feel like there was a bait and switch on price. My advise is be patient. Don't sign with the 1st company. Do your research and wait a day or 2 if you can. Remember there are hundreds if not thousands of car carrier trucks on the road all wanting your business. The more patient you are the better price you can negotiate.

Product Satisfaction 4
Price Satisfaction 1
Customer Service 4
Mile v 12/30/2021
2.7

I shopped around and ultimately decided on this company because they provided the lowest quote. However I quickly realized that the quote was phony. The driver canceled a couple hours before the pick up, I called the company and they said that shouldn’t happen. Then they charge me an extra $250 to find a new driver. On top of that they said I couldn’t pay via credit card and I needed to call my bank. I called my bank, they said everything is fine and this company never even attempted to charge the card. So I had to pay the driver cash which I never like to do . Ultimately I got my car but I would’ve never went with his company if I knew they could increase their prices and their drivers could cancel at any time without notice.

Product Satisfaction 3
Price Satisfaction 2
Customer Service 3
Don’t Use MoveWheels! 12/28/2021
1

This is str8 from the BBB F BWT Group, LLC. dba movewheels.com •10 complaint(s) filed against business that were not resolved •Business has failed to resolve underlying cause(s) of a pattern of complaints •Failure to honor commitment to arbitrate or mediate disputes •91 complaint(s) filed against business U have been warned!!!

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Disappointed Customer 12/27/2021
2

The initial communication was good with the broker; however, the price increased once the carrier was confirmed. I specifically discussed shipping dates with broker who said he communicated with carrier and the vehicle would be delivered as requested. Needless to say, the vehicle was not delivered on discussed date and if I had not called the carrier this information would not have been known. The broker did not communication and was dishonest in the transaction of the price and confirming the delivery date as requested. The carrier driver was very nice. I would not recommend using this company.

Product Satisfaction 3
Price Satisfaction 2
Customer Service 1
Your Mom 12/27/2021
1

This company sucks. Horrible customer service.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
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