BWT Group LLC DBA MoveWheels.com

411 Walnut Str Num 4179, Green Cove Springs, FL, 32043

MC 873248 | USDOT 2521695

3 Overall Satisfaction Rating

Based on 12 Ratings

5
4.67 (38.92%)
4
1.33 (11.08%)
3
0 (0%)
2
0 (0%)
1
5.33 (44.42%)
12
Product satisfaction
2.75 Average
5
4
4
1
3
1
2
0
1
6
Price satisfaction
3.33 Average
5
6
4
1
3
0
2
1
1
4
Customer service
2.83 Average
5
4
4
2
3
0
2
0
1
6

About us

In 2009, the automobile export was expanding from the USA to different parts of the world. At that time period, there was a company in the USA that started its business and exported automobiles to Europe, Asia, and South Africa. Within a few years due to the company's commitments and quality services it successfully expanded and captured its place in the automobile transport market by providing its services in 9 different countries. In this article we are going to discuss about the "Movewheels“ An Auto Transport Company" and find out what exactly is within the company that has made it so popular, plus we will see some customers review who are happy and who are less satisfied by the company’s services. So, without further ado let us begin by looking at its location and how you can contact them. Location and Phone Numbers Location Address - 411 Walnut St, Green Cove Springs, FL 32043, USA Sales: 904 863 5357 Customer Care: 904 719 7482 Email of the company: support@movewheels.com Affiliate support: partner@movewheels.com Contact Movewheels: (904) 863-5350 Brief Description Movewheels legal name is BWT Group LLC and does all its business with the name Movewheels. Movewheels is a company that is engaged in providing services as a reliable auto transport broker with over 10 years of experience. The auto transport broker is specialized in shipping or transporting vehicles either across the country or within the border. Movewheels is also engaged in providing the same services since 2009. However, they did not remain the same, by 2011 Movewheels expanded their business and shipped over 1000 vehicles from the USA to Asia and Europe. Within a few years, after Movewheels began its services, it was supplying vehicles to more than 9 countries which include: Germany, Poland, China, Ukraine, Turkey, Russia, and others. Once the company realized that shipping vehicle is in high demand and needs reliable brokers who can serve quality services in an affordable price Movewheels decided to bring their experience in the market. And in 2013 they started serving as Movewheels.com. The company started focusing on providing nationwide transport services. Today Movewheels have established itself as an expert that provides a very wide range of vehicle shipping services at an affordable price. Here are various shipping services that Movewheels are experts in: Car shipping Bike shippingBoat shippingCommercial truck shippingTrailer and RVs shippingATV and UTV shippingFarm Equipment shippingHeavy Equipment shippingHawaii Transport Here is why you can think of Movewheels as a dependable auto transport broker. 1: Top rated drivers Movewheels have a database of more than 50,000 drivers who are insured and are licensed. 2: Best price in the market Movewheels claims to offer the best rates in the market. 3: All fees included There are no hidden charges, only the fair price. 4: No payment upfront No charges till the pickup of the vehicle. Besides that Movewheels has the following legal stuff Licensed member of FMCSACentral Dispatch member. All the payments are secured under Authorized.net Now, let us move further with our article and see what customers feel and say about Movewheel's services. Ratings over the Internet We have analyzed over 2,500 reviews on different websites regarding BWT Group LLC – Movewheels and most of the reviews had positive remarks on its service, however, it will be a lie to say that Movewheels does not have any kind of faults. So, here is a table that will show you how people have rated Movewheels. Excellent ----------------------- 87% Great ----------------------- 9% Average ----------------------- 2% Poor ----------------------- 2% Bad ----------------------- 6% Are there any patterns of complaints? As mentioned earlier that Movewheels have some sorts of faults in its services, which is why the customers might have felt those faults and so they mentioned in the reviews column. Here are some common issues and complaints about Movewheels. 1: Lack of communication between the clients and the driver. 2: Many customers have reported that the diver was were not at their good behavior. 3: Sometimes the company is unable to deliver the vehicle at an exact given location. Short description of customers reviews on review websites are – The Good 1: Drivers are punctual on delivery time 2: Providing delivery services to remote places 3: Good and affordable price 4: Most of the customers are happy with the fast delivery and overall service The Bad It took some time to discover the bad part of the company and finally came into the conclusion. The company is providing its best in the shipping market and has mostly impressed its customers. But if you still want to look into the bad side you can read the above-mentioned paragraph where we have collected and written some common complaints from a very few customers, other than that the company is still growing and collecting positive remarks.

Maria Rivera 05/11/2020
1.3

I was making a contract with Amin Amador, first I was bad the day I had to pick up the car, but he did not answer me until two days later and still very stupid when I canceled the contract, I do not recommend it

Product Satisfaction 1
Price Satisfaction 2
Customer Service 1
Eric Allen 05/07/2020
3.7

My overall experience was great. I do recommend anyone to do business with this company. The driver arrived on time and took all care about my car. Thanks for your devotedness and professionalism!

Product Satisfaction 3
Price Satisfaction 4
Customer Service 4
Steve Laywich 05/07/2020
4.3

I also got my car with no noticeable problems. The driver was very accurate and patient. I didn't actually managed to prepare my car for the transportation but the driver helped me with it. Thanks for your job guys!

Product Satisfaction 4
Price Satisfaction 5
Customer Service 4
Jacob 05/07/2020
1

Typical Bait and Switch. They offered a low price. Would not return phone calls until the day before the move. When they finally call me, they said the price was going to go up due to a problem with the original carrier. Be very careful when dealing with this company.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Jen S. 05/06/2020
1

If I could give them a zero I would. This company is a scam. We contracted them to ship our bmw from Wa state to Tex. This is a 3rd party agency. They don't care about your property. They never call back. You have to go on a goose chase to find your car. When you find it it's in a towing yard and have to pay over $150 in fees to get it back. That's on top of the shippers fee and this stupid company fee. They do not stick to the contract. All of it is BS. DO NOT SHIP ANYTHING WITH THIS COMPANY. It was our first and last time. Bunch of horrible scammers. The shipper is disrespectful and demands cash only to be wired to his account. No way to protect ourselves then he called movewheels.com contract nothing. Also, held our car hostage so he can rack up the fees. All of them should go to jail. After the whole thing come to find the shipper has multiple names that I can't find on the BBB so I can help other people not go through the same scam.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Jenniva R. 05/06/2020
1

Movewheels is the worst company to deal with!!! So Friday 04/10/20 I spoke with Beverly to get my car shipped she told me Friday wouldn't be good but she has a driver on Saturday at 12pm to pick up my car, so Saturday I left my car behind and drove to Georgia around 2 to find out they never picked up my car so on my way to Georgia I called Beverly she never answered her phone finally she didn't have the guts to talk to me she decided to have a driver name Mike to text stating " that he has 3 other cars to pick up in that area and he will not be driving up there for just one car and that he will pick up my car Sunday morning" Sunday comes nobody picked up the car or communicate with me to let me know anything I called Beverly she ignored my call and couple hours later she had to nerve to email me saying that the driver canceled..... Monday morning customer service calling me talking about they looking for a driver to pick up my car so I had to tell him know I didn't need there service and he mentioned that he was going to call Beverly so I was like good luck because she wasn't answering my phone call but she can answer yours.... they are the worst they don't deserve to be doing business anymore!!!! A whole bunch of Scammers

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Tyler Kern 04/25/2020
1

Very unprofessional. AMINE, he said his name was, sent very unprofessional text messages about other quotes I have received. would never consider this company even of it saved me hundreds.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Charles Hoffman 04/23/2020
2.3

Well the company you outsourced the shipment of my brand new truck too, decided to take it for a joy ride. 60 plus miles added to my vehicle between shipment locations. I feel someone was joy riding. When I called to complained your company basically blew me off. You said you would reach out to the company that did the moving and they lied to you. All you said was I did all I could no you didn’t. You should refund me the $450 I spent to ship my truck and the $75 tip I gave the driver. Well my wife did because I’m currently mobilized with the military and she had to handle things. The only good thing I can say is my truck did make it back safely and no new scratches or dents.I love how you are treating veterans. I also love how you can’t click the link for a bad review but if I click the good review it goes right to your website. You will be hearing from the BBB.

Product Satisfaction 1
Price Satisfaction 5
Customer Service 1
Steven Lorrie 03/30/2020
5

They where a very good help I was lookin for a transport from Sacramento to Seattle they where able to pick up my car in 2-3 in Sacramento and they delivered me my car in Seattle the very next day at 3:00 pm this was the best car transportation place I have ever used and I'm very thankful for there help the agent I worked with was Andy thank you so much and I will be calling them again and the prices are unbelievable the best thank you again

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Chuck H. 03/30/2020
5

Seamless! Found them off of online reviews. Stefan coordinated the pick up exactly when we needed. Vadim (our driver) was professional, flexible and made sure to understand our needs and situation and accommodated a bit unorthodoxed delivery. I would recommend these guys 10 out of 10 times.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
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