I wish I could give zero stars. I paid significantly more than the quote because I was told I could get the pick up/drop off time frame that worked best for me. The drop off took place 3 days late and only after I went to meet the driver at a location 45 minutes from my house because he had run out of driving time and would not have been able to deliver it to my house for another day or two. During this process the employees of MoveWheels were of no help totally unresponsive. They did not keep me updated. I had to deal with the driver directly even when I called them they did nothing to help and I’m still waiting for a promised call from a manager.
BWT Group LLC DBA MoveWheels.com
411 Walnut Str Num 4179, Green Cove Springs, FL, 32043
MC 873248 | USDOT 2521695
4 Overall Satisfaction Rating
Based on 15 Ratings
5
8.67 (57.8%)
4
2.67 (17.8%)
3
1.33 (8.87%)
2
0 (0%)
1
2.33 (15.53%)
15
Product satisfaction
5
7
4
5
3
1
2
0
1
2
Price satisfaction
5
9
4
1
3
2
2
0
1
3
Customer service
5
10
4
2
3
1
2
0
1
2
About us
In 2009, the automobile export was expanding from the USA to different parts of the world. At that time period, there was a company in the USA that started its business and exported automobiles to Europe, Asia, and South Africa. Within a few years due to the company's commitments and quality services it successfully expanded and captured its place in the automobile transport market by providing its services in 9 different countries. In this article we are going to discuss about the "Movewheels“ An Auto Transport Company" and find out what exactly is within the company that has made it so popular, plus we will see some customers review who are happy and who are less satisfied by the company’s services. So, without further ado let us begin by looking at its location and how you can contact them. Location and Phone Numbers Location Address - 411 Walnut St, Green Cove Springs, FL 32043, USA Sales: 904 863 5357 Customer Care: 904 719 7482 Email of the company: support@movewheels.com Affiliate support: partner@movewheels.com Contact Movewheels: (904) 863-5350 Brief Description Movewheels legal name is BWT Group LLC and does all its business with the name Movewheels. Movewheels is a company that is engaged in providing services as a reliable auto transport broker with over 10 years of experience. The auto transport broker is specialized in shipping or transporting vehicles either across the country or within the border. Movewheels is also engaged in providing the same services since 2009. However, they did not remain the same, by 2011 Movewheels expanded their business and shipped over 1000 vehicles from the USA to Asia and Europe. Within a few years, after Movewheels began its services, it was supplying vehicles to more than 9 countries which include: Germany, Poland, China, Ukraine, Turkey, Russia, and others. Once the company realized that shipping vehicle is in high demand and needs reliable brokers who can serve quality services in an affordable price Movewheels decided to bring their experience in the market. And in 2013 they started serving as Movewheels.com. The company started focusing on providing nationwide transport services. Today Movewheels have established itself as an expert that provides a very wide range of vehicle shipping services at an affordable price. Here are various shipping services that Movewheels are experts in: Car shipping Bike shippingBoat shippingCommercial truck shippingTrailer and RVs shippingATV and UTV shippingFarm Equipment shippingHeavy Equipment shippingHawaii Transport Here is why you can think of Movewheels as a dependable auto transport broker. 1: Top rated drivers Movewheels have a database of more than 50,000 drivers who are insured and are licensed. 2: Best price in the market Movewheels claims to offer the best rates in the market. 3: All fees included There are no hidden charges, only the fair price. 4: No payment upfront No charges till the pickup of the vehicle. Besides that Movewheels has the following legal stuff Licensed member of FMCSACentral Dispatch member. All the payments are secured under Authorized.net Now, let us move further with our article and see what customers feel and say about Movewheel's services. Ratings over the Internet We have analyzed over 2,500 reviews on different websites regarding BWT Group LLC – Movewheels and most of the reviews had positive remarks on its service, however, it will be a lie to say that Movewheels does not have any kind of faults. So, here is a table that will show you how people have rated Movewheels. Excellent ----------------------- 87% Great ----------------------- 9% Average ----------------------- 2% Poor ----------------------- 2% Bad ----------------------- 6% Are there any patterns of complaints? As mentioned earlier that Movewheels have some sorts of faults in its services, which is why the customers might have felt those faults and so they mentioned in the reviews column. Here are some common issues and complaints about Movewheels. 1: Lack of communication between the clients and the driver. 2: Many customers have reported that the diver was were not at their good behavior. 3: Sometimes the company is unable to deliver the vehicle at an exact given location. Short description of customers reviews on review websites are – The Good 1: Drivers are punctual on delivery time 2: Providing delivery services to remote places 3: Good and affordable price 4: Most of the customers are happy with the fast delivery and overall service The Bad It took some time to discover the bad part of the company and finally came into the conclusion. The company is providing its best in the shipping market and has mostly impressed its customers. But if you still want to look into the bad side you can read the above-mentioned paragraph where we have collected and written some common complaints from a very few customers, other than that the company is still growing and collecting positive remarks.
Dawn Campson
03/14/2023
1
Dan Gilbertson
03/13/2023
1
The job was not finished, the customer support was not responsive. The pricing was not accurate none was the the quote honored. The cars were not picked up when when they said the cars would be picked up. Picked up 5 days late. Shipping paper work was not filed in a timely manner with the port and cars were rejected at port. The broker sent the driver bogus delivery driver address information. I got charged for storage because the broker did not know or check the ports schedule. I was told repeatedly two to three weeks for delivery by the broker. The cars will not ever ship for over a month. The broker lied or didn’t know what he was doing during the entire process. Did not make any real attempts to make the situation right. After racking up a hug bill for waisting the drivers time with bad information, they suggested I figure out how to compete the shipping of my vehicles on my own.
MB
02/27/2023
3.7
David Mackenzie was great...really responsive, worked hard to accommodate our schedule with an appropriate transport company, and he had a kind and understanding manner. The actual company that transported the camper was a bit more challenging due to language barriers, misunderstandings, constantly changing schedules, that created many wasted hours waiting for pick-up. There was some carelessness in the pick up process that could have been problematic, but the camper was ultimately delivered in one piece , undamaged, albeit a little later than expected, and at a rate that was more than $500 higher than originally quoted. I have learned that flexibility is key in this process.
patrick Michael o'brien
12/24/2021
3.3
never received credit for car not transported.
Cat King
12/23/2021
4
The communication could have been better. The car arrived a day later and an additional $50 over the initial quote. But I got my car in a reasonable amount of time at a reasonable price so I’m not mad. The driver who delivered it was great. Overall would recommend!
Steven A Briggs
12/23/2021
3.7
Gave me a low ball price than jacked it way up when no one would do it for that price . But Kelly was always quick to respond to any questions . and they shipped my truck from coast to coast in 4 days.
Tom
07/29/2020
5
It was good It was good It was good
L Obrien
07/22/2020
5
Great price. Kelly found driver who was fantastic, called with time to pickup and deliver and was there and very professional. With Covid drivers were hard to find but she kept at it and was successful. Thank you so much.
Mark
06/06/2020
4.7
Legitimate service with very competitive prices! Well worth the extra day i waited to get the better price. Almost 40% cheaper than the competition.
MJ Hubbard
06/06/2020
4.7
I was incredibly happy with the price quoted. There was a little delay due to the drivers truck breaking down. I'm very impressed with the overall service that was provided and the customer service was also fantastic. I saved $300 because I was willing to be patient. The overall shipping from Colorado to Kentucky took 3 days and I was more than happy with that. I would highly recommend. Note: a few competitors called me during the process and explained that MoveWheels was not going to pick up my car... these are scam artists, so be careful. In fact, one of the competitors called me and explained that my car had never been picked up - they couldn't have been more wrong. My car actually showed up that same day.