BWT Group LLC (DBA Movewheels.com)

My first and last time using them. It’s just too much going on! Before the car is even picked up they charge the $150 then the driver gets their half upon arrival or after delivering they tried to charge my card again a few days after delivery luckily my card was locked! I’d recommend using Sherpa next time so there’s a locked in rate and no changes and confusion!

Really upset that I was not told upfront about the $150 fee and then the driver increased the price once he showed up and since he had showed up I was bound to a fee anyways. Will never recommend.

I want to split this review into a few parts. Leo, who was my customer service rep on my account was fantastic. He had great communication, had good follow up, reached out to me to let me know what was going on, responded to questions, and followed up with the necessary paperwork and information. He was quick to answer my questions and even helped with my delivery on his day off. I would give him 5/5 stars and he did a great job. I couldn't recommend him enough. I gave the price 1 star for one reason only, customers (including myself) do NOT like a bait and switch. I got several internet quotes from various carriers and ended up using move wheels because they confirmed my price at $300 to move a scooter from SF to LA. We were communicating for two weeks up to vehicle pick up date, and the dispatcher mentioned that there are several drivers available to take the vehicle. The day before the vehicle was picked up, I was told there is availability for tomorrow and the price has changed by $150 more (which is 50% more). In the end i got my scooter, but I would have coordinated a different carrier that better suited my quoted price. Either the pricing model needs to be better explained on the website, or there should be transparency on if you want your shipment with your approved an quoted price - here are the days it can ship. This creates NO consumer trust. Product satisfaction - here are my notes for improvement: 1) having more clarity around pricing and transport pick up (see above) 2) it's hard core sales, even once i decided to use movewheels I got mutiple sales calls, emails, texts everyday - that need to be improved. 3) It would be great if you could track your pick up and delivery online / and set a schedule for availability on both ends - so you can find drivers that work for both ends. 4) There should be a way to mark pick up and delivery dates online as well as time blocks at both locations that you are available 5) Customers should know that your delivery isn't confirmed unitl the DAY before - and timings totally vary, so you need to schedule on a day you have nothing else going on. 6) Better explain the process on your site - that your price is an estimate, drivers are scheudled the day or two days before, etc.

terrible experience shipping my automobile, totally unprofessional.

Was quoted one price; ended up having to pay $300 more. Lots of changes on pick up date. We were flexible so it worked out. Car was delivered.

I got a text from Stacy, a saleswoman, last December that my car Corolla would start at $600 to move from Arizona to Washington state. My schedule has been confirmed and I signed a contract on January 10 to move my car on February 27 this year. After that, I checked the exact pick-up date and time of my car 10 days before the scheduled departure, but Stacy kept delaying that she could coordinate with the driver and let me know the confirmed schedule a day before or on the day of the pick-up. Then she said she couldn't pick my car up because she didn't have a driver on the morning of the scheduled pick-up... In addition, she gave a ridiculous answer that there was no car moving schedule that week, of course, the week after. And another driver said they'd proceed with the schedule if the customer paid $850, so she asked for a $250 increase on the scheduled pick-up day. She replied that if I wanted the cancellation, the penalty would be $200 so I had no choice but to apply for my car's moving service for the new rate of $850 . There may be a fixed rate increase over the initial rate offered. But can the rate that starts at $600 go up to $850 on the day of pickup after nothing at all? It's a really terrible service !

Of course, they had me sign a contract after they assured me they could get my trailer moved for $1300. After almost two months, it finally got moved for $2900. This after several refusals on my part to accept $3000+ price tags and their refusal to let me out of my contract. I griped a little about the pricing, but was informed (over this two month period), they just couldn't get anyone to move it for the price they had quoted. Seems like their problem, not mine. But, in the end, the seller wanted it moved (understandably) and I would have gotten sued if anyone else would have moved it, so I was between a rock and a hard place and had to accept the next "offer" that came. Long story short, it cost me $1600 more (double + some) than what they "hooked" me with the quote. Never will do business with them again.

We were quoted at $1150 and on the day of pickup it was changed to $1650 and we had no choice to pay it or not get it moved. That’s what they do!

Long story short, my RV was delivered safely from 300 miles away. That being said, the process was very stressful and ended up being $300 more than I was originally quoted. There were multiple representatives working with my request and it was overwhelming hearing from 3 different people about changes in the price. There were also random independent drivers contacting me from the job board (where my contact information was on display) hoping to just take the job from me directly instead of working with a broker like movewheels. I hated that and wish I would’ve been told that was a possibility and that my contact information was on display. Drivers were telling me no one would take the job quoted as low as it was. By the time a driver accepted the job, the price went from $500 to $750. I had to reach out to the driver directly and he ended up arriving to me after midnight which was very uncomfortable. While transporting, the driver was texting me saying the job was too cheap and he wouldn’t have taken it if he wasn’t already on the way. I was put in a very uncomfortable situation. I will not recommend this company to anyone because it felt unorganized, stressful, and a little sketchy. I am glad my camper is here, but I should’ve pursued a different option.

Flat out liars and unresponsive