BWT Group LLC DBA MoveWheels.com

411 Walnut Str Num 4179, Green Cove Springs, FL, 32043

MC 873248 | USDOT 2521695

2.5 Overall Satisfaction Rating

Based on 27 Ratings

5
8 (29.63%)
4
2 (7.41%)
3
0 (0%)
2
0 (0%)
1
16 (59.26%)
27
Product satisfaction
2.3 Average
5
6
4
3
3
1
2
0
1
17
Price satisfaction
2.67 Average
5
10
4
1
3
0
2
2
1
14
Customer service
2.41 Average
5
8
4
2
3
0
2
0
1
17

About us

In 2009, the automobile export was expanding from the USA to different parts of the world. At that time period, there was a company in the USA that started its business and exported automobiles to Europe, Asia, and South Africa. Within a few years due to the company's commitments and quality services it successfully expanded and captured its place in the automobile transport market by providing its services in 9 different countries. In this article we are going to discuss about the "Movewheels“ An Auto Transport Company" and find out what exactly is within the company that has made it so popular, plus we will see some customers review who are happy and who are less satisfied by the company’s services. So, without further ado let us begin by looking at its location and how you can contact them. Location and Phone Numbers Location Address - 411 Walnut St, Green Cove Springs, FL 32043, USA Sales: 904 863 5357 Customer Care: 904 719 7482 Email of the company: support@movewheels.com Affiliate support: partner@movewheels.com Contact Movewheels: (904) 863-5350 Brief Description Movewheels legal name is BWT Group LLC and does all its business with the name Movewheels. Movewheels is a company that is engaged in providing services as a reliable auto transport broker with over 10 years of experience. The auto transport broker is specialized in shipping or transporting vehicles either across the country or within the border. Movewheels is also engaged in providing the same services since 2009. However, they did not remain the same, by 2011 Movewheels expanded their business and shipped over 1000 vehicles from the USA to Asia and Europe. Within a few years, after Movewheels began its services, it was supplying vehicles to more than 9 countries which include: Germany, Poland, China, Ukraine, Turkey, Russia, and others. Once the company realized that shipping vehicle is in high demand and needs reliable brokers who can serve quality services in an affordable price Movewheels decided to bring their experience in the market. And in 2013 they started serving as Movewheels.com. The company started focusing on providing nationwide transport services. Today Movewheels have established itself as an expert that provides a very wide range of vehicle shipping services at an affordable price. Here are various shipping services that Movewheels are experts in: Car shipping Bike shippingBoat shippingCommercial truck shippingTrailer and RVs shippingATV and UTV shippingFarm Equipment shippingHeavy Equipment shippingHawaii Transport Here is why you can think of Movewheels as a dependable auto transport broker. 1: Top rated drivers Movewheels have a database of more than 50,000 drivers who are insured and are licensed. 2: Best price in the market Movewheels claims to offer the best rates in the market. 3: All fees included There are no hidden charges, only the fair price. 4: No payment upfront No charges till the pickup of the vehicle. Besides that Movewheels has the following legal stuff Licensed member of FMCSACentral Dispatch member. All the payments are secured under Authorized.net Now, let us move further with our article and see what customers feel and say about Movewheel's services. Ratings over the Internet We have analyzed over 2,500 reviews on different websites regarding BWT Group LLC – Movewheels and most of the reviews had positive remarks on its service, however, it will be a lie to say that Movewheels does not have any kind of faults. So, here is a table that will show you how people have rated Movewheels. Excellent ----------------------- 87% Great ----------------------- 9% Average ----------------------- 2% Poor ----------------------- 2% Bad ----------------------- 6% Are there any patterns of complaints? As mentioned earlier that Movewheels have some sorts of faults in its services, which is why the customers might have felt those faults and so they mentioned in the reviews column. Here are some common issues and complaints about Movewheels. 1: Lack of communication between the clients and the driver. 2: Many customers have reported that the diver was were not at their good behavior. 3: Sometimes the company is unable to deliver the vehicle at an exact given location. Short description of customers reviews on review websites are – The Good 1: Drivers are punctual on delivery time 2: Providing delivery services to remote places 3: Good and affordable price 4: Most of the customers are happy with the fast delivery and overall service The Bad It took some time to discover the bad part of the company and finally came into the conclusion. The company is providing its best in the shipping market and has mostly impressed its customers. But if you still want to look into the bad side you can read the above-mentioned paragraph where we have collected and written some common complaints from a very few customers, other than that the company is still growing and collecting positive remarks.

Kiran 07/29/2020
1

NEVER GO with them.!!!! If we could put a review of 0.5 we would give that.! Worst experience with the customer service, no reply to the messages or calls. Didn’t come on the day we reserved for pickup, had to give our car key to neighbors. Now they are Quoting double the amount next day for pickup after we moved out of state and said drivers have a different price which was not mentioned to us or written anywhere during the whole month of our reservation. We cancelled the reservation and now we have to look for another transport.!! Worst experience ever.!!!!!!!

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Tom 07/29/2020
5

It was good It was good It was good

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Jennifer 07/28/2020
1.3

DON'T DO IT. Sounded great at first. They said they could pick my car up the next day and at a significantly lower rate than other brokers. Over several days there were driver truck issues, then couldn't get my car. The rep Ken was supposed to find another driver but at this point it had been 4 days past the "guaranteed" pickup date. Now 8 days out since then I've asked for my car to be taken off the boards and haven't, delaying my transaction longer! They definitely tell you what you want to hear and say they're working on it when in reality I feel like they jerked me around. Save yourself the hassle and find a different broker! ABSOLUTELY DESERVE 0 STARS. I'm so frustrated!

Product Satisfaction 1
Price Satisfaction 2
Customer Service 1
RACHEL AIKULOLA 07/28/2020
1

BEWARE OF THIS COMPANY. I shipped my car through them on saturday the 19th of July and still waiting to receive the car in MIami. I was told it will take 4 days to get to MIami. Today is the 27th of July and still waiting. I called this company to notify of the problem, no one called me back re investigation as to why there is a delay. The company that shipped the car keeps giving me the run around. It looks like the lawyer will be involved as I am stuck in MIami with outrageous rental car bill that I did not expect. I will update you all when I get my car. GOOD LUCK TO WHO EVER USES THIS COMPANY.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
L Obrien 07/22/2020
5

Great price. Kelly found driver who was fantastic, called with time to pickup and deliver and was there and very professional. With Covid drivers were hard to find but she kept at it and was successful. Thank you so much.

Product Satisfaction 5
Price Satisfaction 5
Customer Service 5
Bill Mc. 07/21/2020
1

DO NOT USE THIS COMPANY! Not satisfied at all. They will tell you what you want to hear and not deliver. I was told the carrier was arranged but never heard from him. This delayed my plans. They finally agreed to bow out because they couldn't find another carrier, but they held me up from making further arrangements by not removing the request from the freight board. Carla assured me that it was removed but it was not as new arrangements could not be made until this was done. My advice is go with a different broker as this one could not deliver.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Madison Acosta 07/15/2020
1

Someone stole my husband’s debit card information and charged $100 to Move Wheels. This company committed fraud and illegally processed my husband’s card even though he never placed an order and had never even heard of the company or visited the website. When he reached out to their customer service department, the associate told him that she would “look into it.” They refuse to refund our $100 that was charged fraudulently. Never do business with this company. They are dishonest and almost never answer customer calls.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Ruben 07/14/2020
1

Do NOT use this company! Read all of their reviews with the Better Business Bureau (BBB) and you will see all their clients will all have the same issues. Not picking up vehicles as promised, giving the same excuse as to why they weren't able to, generic emails/phone numbers given so it is impossible to reach anyone etc. Not to mention the contract is manipulative/predatory. I'm convinced their positive reviews (which aren't many) are submitted by the same person. They are a SCAM. Spend your heard-earned money on a company that is more trustworthy because BWT Group LLC aka MoveWheels is NOT one of them!

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Brian 07/09/2020
1

Using Move Wheels and their subcontractor, Transport Ana, was a mistake. $1,200 in damages were incurred from them improperly tying down the vehicle. Neither Move Wheels nor Transport Ana would pay for damages they knew were created by them, even though they are bonded and insured. Bottom line. Do not use this company. If there is a problem they will not honor their commitment to deliver your vehicle as it left the auction.

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
Rebekah Yang 07/09/2020
1

BE AWARE!! Horrible experience. No communication whatsoever. The worst customer service ever I have ever experienced. I would rated it zero if there was a zero on the rating. The agent Beverly is a horrible agent who does not even do her job. There’s only one way communication from her that does not even help you. My car was not picked up after 6 days! Do not use this agent for your car. They give you false information and horrible service. Don’t sign any contract with them. She lied about a driver name Mike. He would text you and call you about coming but never shows up. This is definitely a scam!

Product Satisfaction 1
Price Satisfaction 1
Customer Service 1
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