AutoStar Transport Express earned a 9.5/10 in Transportli consumer survey. The company offers a wide range of services but may not be the best match for customers seeking budget-friendly transportation.
Author: Steve Palmer
Suggestions and questions: email@example.com
Headquarters: 80 SW 8th St, Miami, FL 33130
Service Area: U.S., including Hawaii and Alaska
Business description: Formed in 2007, AutoStar Transport Express provides professional, quality-driven, and affordable auto transport services. AutoStar Transport Express was created when our CEO, Mike, became dissatisfied with the way the auto transport service was operating, and with the poor level of service that customers were receiving. Along with our IT and Admin Directors, Mike has built the company from the ground up.
Total score based on 5 factors indicated below
AutoStar Transport Express is one of the top car shipping companies in the USA
Google – 4.2 stars
TR – 5 stars
BBB – A-
Yelp – 3 stars
Large service area
Lack of communication
AutoStar Transport Express offers medium-cost car shipping, including services to ship vehicles and motorcycles via open and enclosed trailers. Vast majority of customers are satisfied with their services.
AutoStar Transport Express prices are pretty much average on all routes among other recognized car shipping companies. What surprised us is how many customer indicate that their vehicle were shipped from not very popular routes, like ND, SD, HI, PR, WI. it indicated that AutoStar Transport Express has huge amount of available carriers, but moreover experience and knowledge. We’d feel safe to ship our car with AutoStar Transport Express.
We analyzed more than 100 reviews from different customers and here is the breakdown of prices AutoStar Transport Express offers:
AutoStar Transport Express offers multiple shipping services to their customers. They specialize on car shipping, but can also help you with the following:
AutoStar Transport Express is specialized in the transport of (classic) cars, motorcycles, and oversized vehicles across the country and in overseas. They serve: international car shippers, military & armed forces, classic car lovers, online car buyers, relocating people, snowbirds, college students.
After you request a quote on car shipping, we will inform you of the costs involved. Compare our prices and car delivery services. You will find our prices are very competitive. When you’re ready to schedule your vehicle pickup, you can chat with us or call us
For a safe car shipping must have no more than a 1/4 tank of gas, antennae retracted, and mirrors folded back.
Set a convenient pickup time and location with your trucker. When the trucker arrives, both of you will inspect the vehicle and sign a Bill of Lading. The driver will pick up and drive your car to its destination. A tracking update is available at any time during the car transportation.
Your car will safely arrive at its destination. We also include full coverage insurance and a money-back guarantee in our package.
AutoStar Transport Express reviews are great. The company has accreditation from the Better Business Bureau (BBB) and holds an A- rating. AutoStar Transport Express holds 5 stars on TransportReviews and 4.2 on Google (which is considered to be very good).
Below, we’ll take a look at examples of positive and negative AutoStar Transport Express reviews.
Positive AutoStar Transport Express Reviews
“We transported our vehicle from FL to CT this Spring. Everything from the time I requested the booking to the vehicle being delivered to CT was seamless. The driver was very professional and communicated with me every step of the way. I do this 2x a year and will never use another service again!”
“I hired AutoStart transport express and let me tell you is the best experience i have so fay with all the move that i done around the country, they took my cars from Ohio to Texas in 2 days and it was a very smooth operation. they were very nice and helpful with the entire process.”
Negative AutoStar Transport Express Reviews
“I only gave 1 star so I could leave this review, this company took my deposit promised a pick up date and never delivered on their contract. I delt with Sean Hancock was very quick to take my deposit and then I could never get him on the phone. When I called to cancel they said they could not refund the $200 deposit i had to call my credit card company to help me out which they did. Beware”
“OMG the worst con artist auto transport company ever. They make you sign a contract and get you to pay $275 up front and poof.. vanish disappeared no response for a week. Everytime I call they say they are working on a pick up. DO NOT SIGN their contract. Stay away from them, they are just a con dispatch terrible company.”
Any special documents for shipping your vehicle? (license, ownership…)?
If you are transporting within the continental U.S. from residence to residence… NO! You do not need to show your license, title, registration, or anything else. If you are transporting internationally, we will inform you which is the paperwork needed, according to the country of delivery.
Are there any hidden charges?
No – We include all costs of transporting your vehicle in our quote. Your quote includes pickup, delivery, insurance, and taxes.
Am I allowed to put personal items in the car?
The official answer according to the FMCSA and the D.O.T. is “no.” However, a common practice is to allow between 50-100 lbs in the trunk or out of the line of sight. This is really at the discretion of your carrier, though, as they risk hefty fines and lengthy inspections for carrying anything but motor vehicles.
Is my vehicle insured while it is being transported?
Yes, your vehicle will be covered by the carrier’s cargo insurance. Damages are very rare during transport, but we believe in being safe and not sorry. We only work with carriers that are fully insured and reliable as we have years of experience working with them. The Insurance belongs to your particular carrier Company and we keep copies of the policy on file for your protection. Here at AutoStar Transport Express, we take protecting your vehicle one step further than other companies out there by being made Certificate Holders on the insurance of the carriers with whom we work. This allows us to assist in expediting filing a claim on your behalf.
AutoStar Transport Express is a great company that offers not only car shipping. Their reviews are strong, their business license and accreditation is approved. We recommend using AutoStar Transport Express for you next shipment.
My wife hired AutoStar and on the scheduled date for pickup, the assigned Carrier came but was unable to fit her vechicle in his transport trailer. The Carrier thought he was picking up a motorcycle. The contract clearly stated it was a car. Due to the timeframe on when the my wife vehcile was to be picked up. We had to find a different Carrier. AutoStar could not guarantee they could find a different Carrier prior to our departure date. We explained the situation to AutoStar management staff and they only stated that the policy stated non-refundable deposit. The management staff held my wife accountable for the Carrier error, and had no concern for customer service satisfaction. AutoStar management only cared about the money. My suggestion is to shop around and do not give AutomStar a deposit, because you will not get it back, even if its not your fault if it doesn’t work out. Also, there are cheaper transportation companies who does not require a deposit until the day before pickup. We learned the hard and costly way not to use AutoStar. Think before you give them your money in advance…….
I’m a returning customer after shipping my car from LA to Ohio a few years ago. We had to ship it again from LA to Michigan – and AutoStar was great to work with. Couldn’t recommend them more enthusiastically and will definitely be working with AutoStar again! 🙂
This company was AMAZING, the contact Juan and driver David were so professional. They stayed in constant contact with me during the whole process and were VERY patient. My car was delivered 3 days earlier than expected and there were no hidden costs. The dealership was trying to give me the run around about when the car would be ready but Juan stayed on them and got the car Up and on the truck in no time. David took pictures of EVERY part of the car and let me know about the damage that was on it that the dealership failed to tell me about. I would ABSOLUTELY use Autostar transport again.
The turn around response time was absolutely wonderful. Sofia quickly contacted me after I left a message requesting a quote. She explained the process and negotiated the price. I was truly surprised by the quality and quickness with delivering the car across country to a military base. The driver was professional and very supportive in selecting a pick-up and drop off point. You simply pay a deposit and full payment is not expected until the vehicle is delivered. I .highly recommend Autostar Transportation services.