Angels Moving Autos earned a 7.9/10 in Transportli consumer survey. The company offers a wide range of services but may not be the best match for customers seeking budget-friendly transportation.
Author: Steve Palmer
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Headquarters: 3031 Stanford Ranch Rd Ste 2 418 Rocklin, CA 95765
Service Area: U.S., including Hawaii and Alaska
Phone: (530) 245-0481
Business description: As the angels of the industry, we are known for our spotless record and outstanding customer experience in vehicle transport service. With service in all 50 states, we’ve been successfully moving personally owned vehicles since 2003.
Total score based on 5 factors indicated below
Angels Moving Autos is one of the top car shipping companies in the USA
Google – 3.4 stars
TR – 5 stars
BBB – A+
Yelp – 3.5 stars
Large service area
No instant quotes
Angels Moving Autos offers offers low-cost car shipping services starting from 2003. We didn’t like their online presence, controversial feedbacks and inability to get an estimate online.
Angels Moving Autos specializes in car shipping for businesses, military and individuals.
The car shipping process with Angels Moving Autos is pretty much the same as with any other car shipping company. You will need to indicate all information about your vehicle. the pickup and delivery locations and your contacts. After the initial quote Angels Moving Autos will start their carrier search and locate the driver for you.
Angels Moving Autos reviews are controversial. The company has accreditation from the Better Business Bureau (BBB) and holds an A+ rating, but their review score is lower than expected.
We noticed that Angels Moving Autos gets not so many reviews per month as other top car shipping companies, it might be an indication that Angels Moving Autos serve far less customers per month than average car shipping company.
Below, we’ll take a look at examples of positive and negative Angels Moving Autos reviews.
Positive Angels Moving Autos Reviews
“Angels is our company’s go-to auto transport company. They always respond quickly and have the best prices! We will not use any other auto transport company. Highly recommend them!”
“Everything was exceptional from start to finish. Dina was very helpful and took all the worries out of moving my Jaguar convertible. For my first move ever, everything went right on time as promised. The price was better than I expected for a closed carrier, and the pick up and delivery was right on time. Dina worked with me so I could get the care picked up on the first day of the 10 day window we set up. Would highly recommend Angels Moving Autos to all my friends and anyone that may need to move autos. Thanks again for all your help”
Negative Angels Moving Autos Reviews
“You are taking chances if you choose this company. They didn’t show up when promised. They made excuses, and then their communications with us became very unprofessional. They lost our business.”
“Dina is absolutely horrible to work with. Her company told me something different everytime I called. Then, when I called back after being told to call back in a couple of days to check on the status of my car getting picked up, she flipped out and cursed at me. I was just trying to do what I was told by her and figure out what was the next step to get my car picked up. She yelled at me and then hung up on me. When I tried to call back, all of a sudden no one was there to answer. So, then they were purposefully avoiding my calls. I ended up going with a different company, which I had NO problems with, but I should have never been treated this way after waiting weeks and being told my car would be picked up and to call back in a couple of days. This is the worst company with the worst customer service and the absolutely worst owner. She’s literally insane, so please go somewhere else and save yourself the headache from her screaming and cursing at you.”
HOW DOES IT WORK?
We will call you between 12 to 24 hours before the pick-up time. The designated driver will pick up and deliver the vehicle on the dates scheduled, uncontrollable delays permitting.
HOW EARLY SHOULD I PLACE MY ORDER?
One to two weeks should be given for shipment. This ensures that we can schedule a carrier within your time-frame. However, last-minute shipments are not impossible. We will do our best to accomodate you and what you need.
HOW MUCH TIME DOES SHIPPING TAKE?
Several factors influence the shipping time of your vehicle. These include the travel distance, the schedule of other cars being shipped on the same truck (if applicable), weather, traffic conditions, and the distance of the pick-up/drop-off locations to major highways. East to west coast trips typically take approximately 7 to 14 days. Midwest to east/west coast trips are approximately 5 to 8 days. From the south to the north is approximately 5 to 8 days. These shipping times are rough estimates, and you should not base important decisions based on them without contacting us first.
HOW IS MY VEHICLE TRANSPORTED?
Angels’ customers get to choose between open or enclosed carriers. However, our preference is always for enclosed transport, as they offer a much higher level of vehicle protection, security, and service. The vehicle does not necessarily have to be in running condition to load. It can also be loaded with a winch. Whether open or enclosed carrier, the overall length of the truck is approximately 80 feet long. This size must be taken into account when setting up a delivery location since maneuvering the truck is difficult in tight locations.
We consider Angels Moving Autos as boutique car shipping company. With volume of shipments far less than top car shipping companies, but with personal approach and attitude to every customer. The company is licensed and bonded and safe to work with. Some reviews are controversial so you have to be careful with your shipping deposits and upfront payments.
Angels Moving Autos has shipped my vehicles for the last several years. Dina specializes in customer service and has maintained her honest work ethic throughout each and every shipment. If you have been through a rough shipment with another company, do not base that experience on the entire industry. There are a few diamonds in the ruff still and Dina @ Angels Moving Autos is definitely one of them. I shipped a BMW X5 from Sacramento – Kansas City MO for a friend to use while in a college. The drop off to a local company based out of Sacramento was very easy. The delivery end friend of mine said the guys were great and the car arrived in the same condition it left but very dirty which come to find out is what happens to all open transportation’s. Use Angels and expect great service, professional updates, and respect of character. I would refer this company to all my friends and family.